25% OFF PRESCRIPTION LENSES WITH CODE LENS25
(+44) 0344 848 7878
(+44) 0344 848 7878
my account view shopping cart 0
FREE & NEXT DAY DELIVERY
 
No Quibble Returns
 
Free 1.5 Clear Prescription Lenses
 
Authorised Retailer

Returns Information

If you're not completely satisfied with your purchase, you have 14 days to return it to us for a refund or exchange. All items must be in unworn, original condition and include all original packaging.

To return your item, please ensure it's securely packaged and include the following:

  • Your order number
  • Your contact details
  • The reason for return

You can use the returns form included with your delivery, or download one here:
Download Returns Form (PDF)

How to Return

The easiest way to return your item is via our Royal Mail returns portal:
Create a Return Label

A £3.95 postage charge will be deducted from your refund if using this service.

If you're requesting an exchange, the £3.95 charge will be added to the cost of your new item, and if necessary, we'll send you a link to pay any price difference.

Important: Our return address is a PO Box and must be returned via Royal Mail only.

Return Address:
Shade Station
PO Box 622
Bury
BL8 9NY
United Kingdom

Once received, please allow 5-7 working days (Mon–Fri) for your return to be processed. You'll receive an email confirmation once completed.

Stay in Touch
Sign up for our newsletter to receive regular updates & exclusive offers.
Support
Close
x
Help & Support
Where is my order?

Check your order confirmation email for the shipping carrier and tracking code or enter your details and we can try to point you in the right direction.

Are your products genuine?

We are authorised retailers for all the brands we stock, which means every item we sell is 100% genuine.

Each product includes the latest official packaging, such as a branded case or pouch, and is covered by a full manufacturer's warranty against product defects.

Can I return my order?

You have 14 days from receipt to return any unwanted items - including prescription lenses - for a refund or exchange.

For full return instructions, please visit our returns page.

Need to speak with someone? Click here for our live chat.
Call us on
(+44) 0344 848 7878
Shade Station uses cookies to give you the best possible shopping experience. Learn more
Close