14 Day No Quibble Returns Policy

At Shade Station, our goal is to make your every step of your shopping experience as simple and stress-free as we can.
This is why we have implemented our "14 Day No Quibble Returns" policy.
We understand that finding your perfect frame is sometimes not a straightforward task and we want to ensure you that your satisfaction is our priority, and your purchase is always risk-free. If, for any reason, you find that your sunglasses or prescription glasses don't quite meet your expectations, don't worry! You have a generous 14-day window from the date of delivery to initiate a return for a refund or exchange.

Here's the best part - our No Quibble Returns policy covers absolutely everything on our site, even orders with prescription lenses! Like we said, we want you to feel great in your new eyewear. We appreciate that finding the perfect pair of glasses isn't just about vision correction; it's a reflection of your personality, taste, and lifestyle, and we want you to feel you've found your perfect pair.

All you need to do to return is simply repackage your purchase, ensuring it is in the same condition it was when delivered and send it back to us. Just fill out the returns form included in your initial order, pop that in the parcel and you are good to go. If you don't have the returns form then that's not a problem, you can download it here. If you have any questions, contact our customer service team on our live chat, email [email protected], or call us on 0344 848 7878.

Now, let's take a look at the details. All we ask is that you return your purchase unused, in the same immaculate condition you received it in. Please include all components, from cases to cloths. When returning your glasses, we recommend that you use a tracked/signed for delivery service as we are unable to take responsibility for packages lost in post and after all, peace of mind is priceless. Your statutory rights in relation to returns and refunds are not affected.

So go ahead, shop with confidence and find your perfect eyewear.
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