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(+44) 0344 848 7878
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FREE & NEXT DAY DELIVERY
 
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Klarna FAQs

Don’t see your question here? Visit Klarna's FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

What happens if I make a return?
If you return some or all of your order, Klarna will issue you with a new statement as soon as we process your return. Follow our standard return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as we have registered your return, Klarna will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damaged, broken or faulty. Contact our customer service team and make sure to “Report a problem” in your Klarna account to pause your statement until we've resolved your problem. As soon as we have registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Please contact us for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?
If your statement does not match your order details, please contact us directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t make a Pay in 30 days payment on time?
Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t make a Pay in 3 payment on time?
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to the Klarna T&Cs.
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