Delivery Policy
UK
- All orders under £50 will be despatched via Royal Mail recorded delivery free of charge within the UK. Recorded delivery usually takes 2-3 days. However if in the unlikely event your item is not delivered within this timescale the item is not considered lost until 15 working days has elapsed.
- If you wish to express your delivery we provide several further options:
- Option 1 : Express Courier - £3.95 This service is guaranteed next working day before 4pm. Please place your order before 3pm. With this service you also get the option to have a text alert which will allow you to choose delivery windows. This service does not deliver outside mainland uk,to PO Boxes or BFPO addresses. If you choose this method but your address cannot be serviced by the courier we reserve the right to change delivery method
- Option 2 : Royal Mail Special Delivery- £5.50. This service is guaranteed next working day before 1pm. (more often than not deliveries will also be done on the Saturday but this cannot be guaranteed). Please place your order before 3pm.
- Option 3: Royal Mail Guaranteed Next Day before 9am -£10.00. This service is guaranteed next working day before 9am. Please place your order before 3pm.
- Option 4.On Fridays we offer a Royal Mail Guaranteed Saturday Delivery- £12.50. Please place your order before 3pm.
All orders over £50.00 will be despatched via a next working day service
The default service is Express Courier. This service is guaranteed next working day before 4pm. Please place your order before 3pm. With this service you also get the option to have a text alert which will allow you to choose delivery windows. This service does not deliver outside mainland uk, to PO Boxes or BFPO addresses. If you choose this method but your address cannot be serviced by the courier we reserve the right to change delivery method.
You can also choose Royal Mail Special Delivery.This service is guaranteed next working day before 1pm. (more often than not deliveries will also be done on the Saturday but this cannot be guaranteed). Please place your order before 3pm.
If you need your delivery guaranteed next morning or on a Saturday we provide several further options:
- Option 1: Royal Mail Guaranteed Next Day before 9am - £6.00. This service is guaranteed next working day before 9am. Please place your order before 3pm.
- Option 2.On Fridays we offer a Royal Mail Guaranteed Saturday Delivery- £10.00. Please place your order before 3pm.
A signature is required from the delivery address.
Parcels cannot be left in porches or with neighbours.
If you are not at home a note will be left by the postman/delivery driver and you can arrange a redelivery or collect from your local post office/sorting office.
We also provide the option to have a text alert when your item is despatched.
We aim to make receiving your item as quick and easy as possible. If you have any issues please contact a member of our customer service team on 0844 55 55 001.
International Deliveries:
Deliveries to France are despatched via Express Courier - £10.00 This service usually takes 3 days
Deliveries to all other countries are despatched via Royal Mail International Delivery and usually takes 7 - 10 working days
